Shipping at a glance
- Same-day Metro Manila
- Lalamove or Angkas for eligible orders placed and paid before 12:00 PM Manila time on a business day, where available.
- Nationwide delivery
- LBC Express to supported locations across the Philippines.
- Free shipping over ₱6,000
- Applies to qualifying domestic orders.
- Tracking provided
- Tracking or courier details are shared after dispatch where available.
- International shipping
- Not currently available. Origen is fulfilling domestic Philippine orders only.
How your order moves
- 01
Order placed
We receive your order and confirm the checkout details.
- 02
Order reviewed
We check the order, address, and fulfillment details.
- 03
Packed
Your items are prepared securely for dispatch.
- 04
Dispatched
The parcel is handed to the applicable courier.
- 05
Delivered
The courier delivers the parcel to the address provided.
Metro Manila
Same-day delivery where available
Metro Manila same-day delivery.
Origen fulfils orders from Metro Manila. Same-day delivery via Lalamove or Angkas may be available for eligible Metro Manila orders placed and paid before 12:00 PM Manila time on a business day. Availability still depends on the destination, courier capacity, weather, and operational conditions.
- Cut-off: 12:00 PM Manila time on a business day, with payment confirmed.
- After the cut-off: the order ships the next business day.
- Same-day charge: ₱400, unless checkout shows a qualifying shipping offer. Qualifying orders over ₱6,000 ship free.
- Alternative: LBC Express, typically 1–2 business days after dispatch, an estimate, not a promise.
See tracking your order and delivery details before ordering. Outside Metro Manila, see delivery to Cebu, Davao and Baguio.
Philippines
Shipping beyond Metro Manila
Orders outside Metro Manila are dispatched through LBC Express. Transit times vary with courier routing, local delivery conditions, public holidays, weather, and the accessibility of the final address. LBC does not deliver on Sundays or public holidays.
| Destination | Typical transit |
|---|---|
| Metro Manila | Same-day via Lalamove or Angkas where available, an estimate, not a promise |
| Luzon outside NCR | Typically 2–4 business days after dispatch, an estimate, not a promise |
| Visayas | Typically 3–5 business days after dispatch, an estimate, not a promise |
| Mindanao | Typically 4–6 business days after dispatch, an estimate, not a promise |
These are estimates from dispatch, not promises from checkout. The current nationwide LBC Express charge is ₱350 unless free shipping applies.
Delivery by region: Metro Manila, Cebu, Davao and Baguio.
Shipping costs
Qualifying domestic orders above ₱6,000 receive free shipping where the current offer applies. For orders below the threshold, the applicable delivery charge is shown during checkout before payment.
Special courier arrangements or redelivery caused by incomplete customer-provided information may carry an additional charge. Any applicable amount should be confirmed before the parcel is rebooked.
Tracking your order
Tracking or delivery information is provided once an order has been dispatched where the selected courier supports tracking. A newly created tracking number may not appear in the courier system immediately.
If a parcel appears unusually delayed or its tracking has not updated for an extended period, contact Origen support for help reviewing the order.
Check your delivery details before ordering
Customers are responsible for providing accurate delivery information. Before payment, confirm that the order includes:
- full name
- active phone number
- complete delivery address
- unit or building information where applicable
Once an order has been dispatched, Origen may not be able to change the delivery address. Additional courier or redelivery fees caused by incorrect or incomplete customer-provided information may be charged to the customer.
What can cause a delivery delay?
Most shipments move normally, but delivery timing can occasionally be affected by circumstances outside the direct control of Origen or the courier.
Severe weather, courier disruptions, public holidays, high shipping volumes, inaccessible delivery areas, incorrect address information, and other operational events can extend transit. Origen can help review tracking information, but cannot guarantee a revised delivery date controlled by the courier.
If something arrives damaged
Keep the packaging and document the issue
If an order arrives damaged, keep the original parcel and packaging and contact Origen as soon as reasonably possible. Include:
- your order number
- photos of the outer packaging
- a photo of the shipping label
- clear photos of the damaged item
- a short description of what happened
View the Claims & Replacement Policy for eligibility, timing, and evidence requirements.
International
International orders and customs
Origen is currently fulfilling domestic Philippine orders only. International shipping is not available at this time.
If international delivery is introduced later, destination-country customs rules, import restrictions, inspections, taxes, duties, delays, refusal, or seizure may apply. Availability and terms will be published before international orders are accepted; customers should not assume that domestic checkout supports cross-border fulfillment.
For the current research-use restrictions that apply to all products, read the Compliance Policy.
Order support
Need help with an order?
If you have a question about dispatch, tracking, delivery status, or a damaged shipment, our support team can help review the order.
