Refund & Returns Policy

All products sold by Origen are classified as research-grade chemical compounds intended for in vitro laboratory use. Due to strict quality control, safety, and contamination prevention protocols:

• No product may be returned once it has left our facility, regardless of reason
• We cannot verify the storage, handling, or integrity of returned compounds
• Returned materials pose contamination risks and cannot be restocked or redistributed
• This policy is standard across the research chemical industry and is non-negotiable

In the rare event that your order arrives damaged during transit or you receive an incorrect product, Origen will investigate and may issue a one-time replacement at our sole discretion. To qualify:

Note: Monetary refunds are not issued for damaged items. Replacements only.

Refunds are not available under any of the following circumstances:

In exceptional circumstances (e.g., verified payment errors, duplicate charges), Origen may review refund requests on a case-by-case basis. All decisions are final and at the sole discretion of Origen.

Orders may only be cancelled before payment verification. Once your payment has been confirmed and matched to your order:

• The order enters fulfillment and cannot be cancelled
• No refund or credit will be issued for verified orders
• To request cancellation before verification, contact origencollectiveph@gmail.com immediately with your order number

For damaged shipment claims or payment-related inquiries, contact our support team:

Claims submitted after 24 hours of delivery, without photo evidence, or for reasons not covered by this policy will be declined.